Matt Van Gilder

As shopper expectations rise and e-commerce continues to reshape the retail landscape, the industry faces a critical challenge: how to scale omnichannel logistics while maintaining strong engagement across every touchpoint. Matt Van Gilder, Director, e-Commerce for SpartanNash will unpack the evolving dynamics between physical and digital commerce—and share how to drive e-commerce growth without undermining traditional retail relationships. Hear lessons learned, including: 

• Aligning fulfillment strategies with evolving shopper behaviors to optimize logistics to meet omnichannel customer expectations 
• Integrating logistics and engagement tools to keep customers connected and returning, regardless of platform 
• Building agile systems that can adapt with changes in demand, emerging platforms and economic shifts