Carlos is Founder of OX and Executive UX Strategy Director. He leads his team with nearly 20 years of grit and seasoning in the interactive and integrated multichannel space. As a customer-centered experience strategist by training, Carlos believes that enhanced customer satisfaction and loyalty is achieved through clarifying strategic intent and uncovering opportunities in the user journey. By merging the benefits of analysis and interaction, he creates experiences that drive alignment, progress and evolution. His focus on performance-driven engagements has allowed him to be a true 360-degree partner, building user-centered experiences for some of the world’s leading brands (IBM, Crate & Barrel, CBS News, Grainger, Underwriters Laboratories, Harley-Davidson, Abbott, and many more over the years.)